Terms of service

What is being provided

Phobify installs a PhobGCC 2.0.5 board and a tactile Z button into a GameCube controller that you supply, flashes firmware v0.31, performs basic calibration, reassembles the controller and function-tests it before return. This is the $99.99 install.

The $19.99 Calibration & Tuning add-on covers full stick and notch calibration, trigger mode configuration, snapback filtering and rumble strength.

Paracord and cable work, custom buttons, replacement or painted shells, dyeing, notch cutting, and trigger or spring modifications arenot part of a standard order. Work outside the standard service is quoted separately by email and is not covered by these terms unless agreed in writing.

Your controller

You keep ownership of your controller at all times. You are responsible for shipping it to us, and insuring that shipment is recommended. Phobify is not responsible for loss or damage occurring in transit before the controller arrives.

Reasonable care is taken with every controller in our possession. If a controller is lost or damaged through our error while it is with us, we will repair it or compensate you for the fair market value of the controller, whichever is lower. That is the full extent of our liability — we are not liable for indirect or consequential losses, including missed tournaments or events.

Condition on arrival

Controllers that arrive with damage, heavy wear or unexpected modifications will be reported to you by email, with options, before any further work is carried out. Nothing is done to a controller without the owner's agreement.

Pre-existing wear is not created by the install. Worn triggers, tired stickboxes, cracked posts and failing rumble motors are common in controllers of this age and are not covered by the warranty below.

Aftermarket shells and third-party controllers are not always compatible. If compatibility cannot be achieved, the controller is returned to you and only return shipping is charged.

Warranty

Installs carry a 90-day warranty from the date the controller ships back, covering the board that went in and the work done to fit it.

The warranty does not cover the shell, buttons, triggers, stickboxes and cable you sent, along with drops, spills, and anything that happens if someone else opens it up. It is void if the controller is opened, modified or serviced by anyone else within the warranty period.

For a valid warranty claim, return shipping to you is covered. Email orders@phobify.com to start a claim.

Turnaround

Usually 3-5 business days is an estimate, not a guarantee. The clock starts when your controller lands, not when you order. Current capacity is posted on every page before you order. Delays caused by carriers, compatibility problems or a controller arriving in unexpected condition are outside our control.

Payment and cancellation

Orders placed through Etsy are governed by Etsy's own policies in addition to these terms. Direct orders are invoiced before work begins.

An order can be cancelled for a full refund at any point before work starts. Once a board has been installed, the work cannot be undone without cost, so cancellation after that point is handled case by case.

Open source and trademarks

PhobGCC is an open-source project maintained by the PhobGCC team. Its hardware is released under CERN-OHL-S and its firmware under GPLv3, both of which permit commercial use. Phobify is an independent installer and is not affiliated with, sponsored by or endorsed by the PhobGCC project or Nintendo. GameCube and Nintendo are trademarks of Nintendo.

Contact

Questions about these terms: orders@phobify.com.